Thank you for shopping at Yougit.store, operated by Yougit LLC.
We want you to feel confident and supported when purchasing our yoga accessories. This Refund Policy explains how returns, exchanges, and refunds work.

For any questions, contact us at:
📧 support@yougit.store
📞 760-540-5300

1. Returns Eligibility

We offer returns for most unused and unopened items within:

➡️ 30 days from the date of delivery

To be eligible for a return:

• Item must be in its original condition
• Item must be unused and in original packaging
• You must provide proof of purchase (order number or receipt)
• Items damaged by customer misuse are not eligible

2. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for:

• Used yoga mats or accessories
• Opened or worn fitness items
• Items marked as “Final Sale”
• Gift cards
• Customized or special-order items

3. Damaged, Defective, or Incorrect Items

If your order arrives:

• Damaged
• Defective
• Incorrect

Please contact us within 48 hours of delivery.

Include:

• Your order number
• Photos or videos of the issue

We will provide a replacement or full refund at no extra cost.

4. Refund Process

Once your return is received and inspected:

• We will notify you via email regarding approval or denial
• If approved, your refund will be issued to the original payment method

Refund Timeframe:

3–7 business days, depending on your bank or payment provider.

5. Return Shipping Costs

Return shipping responsibility depends on the reason:

✔ Our Fault

If the item is damaged, defective, or incorrect, we cover all return shipping costs.

✔ Customer Preference

If you changed your mind or ordered the wrong product, you are responsible for return shipping costs.

6. Order Cancellations

Orders can be canceled within 12 hours after purchase.
If the order has already shipped, it cannot be canceled.
You may request a return once you receive the item (if eligible).

7. Exchanges

Exchanges are available only for defective or damaged items.
For all other cases, return the item (if eligible) and place a new order.

8. Missing or Late Refunds

If you haven’t received a refund yet:

1. Check your bank account
2. Contact your credit card company
3. Contact your bank
4. If still unresolved, email us at support@yougit.store

9. Contact Information

For any return or refund questions:

Yougit LLC
2624 Flower Fields
Carlsbad, CA 92008
📞 760-540-5300
📧 support@yougit.store
🌐 https://yougit.store